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Your privacy is important to us. Great Lakes has a strong commitment to providing excellent service, including respecting concerns about privacy. Below are the guidelines we use for protecting the information you give us or we obtain when you use this website.
If you have any questions about this privacy statement or privacy concerns please send a letter to:
Great Lakes Higher Education Corporation and Affiliates
Attn: Legal Department
2401 International Lane
Madison, WI 53704
This website does not collect personally identifiable information from your computer when you browse this site. This means that unless you provide us with personally identifiable information, voluntarily and knowingly, we will not know your name, your e-mail address, or any other personally identifiable information about you.
We do automatically collect and store: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to our site. We use this information to evaluate use of the site, to address any problems or issues with the site, and to help us make our site more useful. Great Lakes will not sell or give this information to a third party for purposes unrelated to Great Lakes, except that Great Lakes may disclose this information as it considers necessary to comply with a legal requirement, and in connection with investigating fraudulent activity or the misuse of this site.
Our website uses "cookie" technology. "Cookies" are strings of text that a website stores on a user's computer. Session cookies enable a website to keep track of a user's activity within the website but only for the duration of each visiting session. For example, a session cookie enables a user to log-in within the "Your Account" section and then view the account balance on a subsequent page without having to log-in again. But, as stated above, each session cookie expires at the end of each session.
When you request a service that is offered on this website, we collect information from you to provide you that service. You will be required to provide some information and other information that is requested may be provided at your option. All personal information we collect from you is covered by the Great Lakes Privacy Policy for Customer Information, which is below, whether or not you were required to provide it.
The information that you provide us in connection with a service you request is not shared with anyone else except as necessary to provide the service and as permitted by law. The information we collect depends on the type of service you request.
This site provides links to resources that we think you might find useful. These sites operate under different, unique privacy policies. You must review the various privacy policies at linked sites. We have no control over the information that you might submit to them.
Great Lakes does not intend to obtain information from children under 13 years of age. If we learn that we have collected information from a child under 13, we will promptly take all reasonable steps to delete the information. If a child under 13 has provided us with personal information, a parent or guardian may contact us and we will remove the information.
If you find what you believe is an error or inaccuracy in your records, please contact us as soon as possible. Great Lakes will investigate and correct any inaccurate or incomplete information as quickly as possible.
We take strict security precautions to protect your confidential information. We permit only authorized employees who are trained in the proper handling of customer information to have access to confidential customer information.
In the future, we may need to change our privacy statement. All changes will be made here so that you will always know what information we gather, how we use that information, and in what form and under what circumstances we will disclose it to another party. This policy is effective when it's posted on this website and will be reviewed from time to time.
It is the policy of Great Lakes Educational Loan Services, Inc. ("Great Lakes") to maintain the confidentiality of all information regarding the student loans ("Loans") and the student loan borrowers ("Borrowers") of its customers, its customers' business information and the personal information (including but not limited to the Social Security Numbers) of its employees ("Confidential Information"). Great Lakes uses and discloses the Confidential Information of its customers only in connection with providing the services they have requested "(Services") and as permitted by law. Great Lakes uses and discloses the Confidential Information of its employees only in connection with the employment relationship, to provide employee benefits, and as permitted by law. The unlawful disclosure of Social Security Numbers by any employee is strictly prohibited. Great Lakes will comply with the Gramm-Leach-Bliley Privacy Act, the Fair Credit Reporting Act and all other applicable federal and state privacy laws.
Great Lakes maintains physical, electronic and procedural safeguards designed to protect against the unauthorized disclosure of Confidential Information that is in its possession or control. Great Lakes limits access to Confidential Information (including but not limited to Social Security Numbers) to protect against its unauthorized use. Employees are given access to Confidential Information (including, but not limited to, Social Security Numbers) only as necessary to perform their jobs. Confidential Information is disposed of in a way that destroys, erases or makes unreadable the information prior to disposal.
Great Lakes may use a third party to perform services such as printing payment coupons and sending ACH transmissions. When it does so, it gives the third party only the information needed to perform the requested service. The third party will be required to enter into a confidentiality agreement with Great Lakes before any Confidential Information is provided to the third party or the contract with the third party will include provisions requiring the third party to maintain the confidentiality of all Confidential Information that Great Lakes provides to the third party, to safeguard such information from unauthorized access, and to dispose of such information in a secure manner.
Great Lakes obtains consumer reports in connection with certain Loans. Great Lakes will maintain the confidentiality of these consumer reports and take reasonable measures to protect against unauthorized access to or use of the consumer reports in connection with their disposal.
All employees receive privacy and security training from time to time and not less than annually.
